For enterprises that live by the second.
Customer expectations are driven by modern, highly connected experiences.
To survive, brands need to deliver simple and connected experiences to their
customers.
Dispatch powers these experiences for your brand.
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand’s reputation at risk. Today’s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
The dispatcher’s job is to schedule drivers to pick up and deliver loads to customers or vendors. Dispatchersare also responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers’ working hours and equipment availability.
Trucking dispatch
Trucking dispatchers play a major role in transportation logistics. Truck dispatchers orchestrate freight movement and equipment from one place to another while keeping close communication with truck drivers. Some dispatching companies help truck drivers to negotiate and acquire loads and handle paperwork. Dispatching trucks require a variety of skills like using a computer to find and track loads for drivers to speaking multiple languages depending on the region or number of trucks they manage. Great customer service and good communication are vital for succeeding in this fast-paced environment.
